Foot Solutions

"Patient tripped on floor threshold due to string on shoe getting stuck'" The above is what the emergency room physician wrote in my mom's chart November 10, 2022. The fall she sustained because of this caused her to break her neck. The following is the "Cause of Death" listed on the State of Florida Bureau of Vital Statistics, Certification of Death (long form) "Complications of Neck Fracture" Please Please examine your Finn shoes for lose strings between the upper and lower part of the Finn Shoe. My mom was wearing Barbuda Finn Shoes. Date of experience: November 10, 2022

Spent $399 for custom arch supports for my husband he has a low back injury & I was told he would be able to walk further went back to the store to have them adjusted 3 or 4 times finally had them remake the soft support instead of the hard one went back to the store once for these finally took out the supports and his back pain improved was promised by salesperson that as long as he let them try to fix them she would refund our money 10 1/2 months later the owner says it’s been almost a year so unfortunately we can’t do that a total waste of money & a lot of extra pain my husband went through would never recommend their products to anyone unless you have money to throw away

Worse experience ever. Got shoes for almost 300 . And wasn’t able to return it because it wasn’t comfortable. Bad customer services.

On September 12 of 2018 my wife and I paid $286.86 to have a pair of compression stockings made for her swelling problems related to her cancer surgery from the Foot Solutions franchise at 414 Sawdust Road The Woodlands Tx 77380 phone number 281-292-****.We live 375 miles from this store and are in the area about twice a year to visit family.Matty Kremer who fitted my wife originally said it would take a couple of months to be made.We contacted him several times and he said it would be a few more weeks each time for different reasons.It has now been 8 months since we paid for the stockings and have yet to receive.For the last 3 months we have called and only get their answering machine. We have left at least 3 dozen detailed messages and still no return call from them.I even tried an email and no response.Please contact me by email roy.duncan@***.net or by phone 956-571-**** to help us resolve this problem. Respectfully yours Roy Duncan

I purchased two sets of insoles to replace the ones in my everyday shoEs. Even although I only paid 2.50 for each set I assumed they would last more than a few weeks before crumbling into nothing. I took the disintegrated insoles into the store to show them. The words out of the managers mouth was ‘what did you expect for 2.50. Look at the shoes you have them in. ‘ What an *** He offers me a pair smugly and I told him it was an inferior product and that I didn’t want them. I would never shop in that store and by word of mouth they will lose a lot of business. What a horrible way to treat a paying customer even if it was a small purchase.

What brand-new product would you buy for $400 that you couldn’t return? Can you find a return policy on their website? I used my customized arch supports in products purchased from this store for about a year before finally giving them up. What a relief! As soon as the arch supports came out, I stopped suffering from foot cramps, leg cramps and shin splints that plagued me every time I walked since buying them. On my first visit I told my “skilled fitting professional” that I was a retiree on a fixed income, but I walk a lot so was willing to invest in my feet. Barb assured that me as their website claims, with their “broad range of footwear and the most innovative Perfetto arch supports …we’ll come up with a solution for minimizing or alleviating your foot and foot-related pain and discomfort.” Barb said I would be comfortable walking in Finn Comfort sandals all day, they would last 10 years and they were guaranteed. Her sales pitch was so good that I spent far more than I’ve ever paid for sandals and walked out the door in them, meaning I couldn’t return them. I went out of town that weekend, bringing only my new sandals. The leather was so stiff that walking was agonizing and by the time I got home, my toes were all cut up. When I returned to the store, Barb stuck bright blue cushioning tape along the insides of my pricy “comfort” sandals and gave me a hard time about allowing it to happen. The sandals never got comfortable because the Velcro straps were either too loose around my feet and ankles, or too tight and hurt. When I walked, it felt like I was pitching forward. But having invested so much, I kept trying to use them. Within a few months, the stitching was all broken and the soles very worn. I took them out in Spring 2018 and realizing the level of deterioration, contacted Finn Comfort. Turns out the guarantee is only for re-stitching, a $35 value. I would have to pay $80 to replace the soles. I didn’t really believe Barb’s absurd puffing that they would “last 10 years” but I was hoping for at least as long as I’ve enjoyed with much cheaper sandals! Barb also special-ordered athletic shoes for me. These were too large, my heels slipping out of them when I walked. I tried to return them before wearing them outside, but she told me the arch supports wouldn’t fit in a smaller sized shoe. She convinced me I just needed to tie them differently and the slippage would stop once I broke them in. Of course, once I wore them I couldn’t return them. Again, I got the condescending message that I was the problem, not the product. I vowed never to go back. Still I’d spent nearly $800, so resolved to give my feet and body time to adjust to the shoes and arch supports, and faithfully followed the instruction sheet provided. But whenever I walked, I would wake up in the night with pain in my feet, shins and calves that kept me up for hours. Still I kept trying to “adjust.” It finally dawned on me that while my personal arches do fit my feet, the arch in the shoe itself and the arch in my supports don’t line up, throwing me off kilter when I walk. They also impact my gait and balance differently depending on the shoe. Lightbulb moment: It’s likely only a person who can afford custom-made shoes can truly benefit from custom-made arch supports. It seems the sole goal (no pun intended) of Foot Solutions is: Make. The. Sale. My $400 arch supports and $265 sandals are now in the trash. The $130 athletic shoes still slip and will be donated. I went in to the store with 1 hammer toe, a bunion and back pain. Now I have 2 hammer toes—one on each foot—a bunion and back pain. I’m another year older and about $800 wiser and deeper in debt. But at least I no longer wake up to the nightmare tortures experienced when I was using my arch supports. The owner told me Foot Solutions doesn’t fear negative reviews. I replied that if just 1 person reads my story and decides not to walk into his store, then I will have achieved my aim in writing it.

On Saturday November 24 , 2018 , went to Woodmere , Ohio , store. Elsa Fritts , quoted me a confirmed half off sale price , then changed. Was going to purchase , she hostile refused to allow me to purchase loafers , I wanted My name is Elsie Stewart 216 591-**** . Thanks ,

I bought a pair of shoes from foot solutions in Plymouth Devon they cost me £199 I wore the shoes on and off for a fortnight,when wearing them on wet surfaces I kept slipping my feet even slipped off the foot pedals whilst driving,today I had my fitting for the insoles and took the shoes back as it was like wearing a pair of ice skates,they said that I could not have a refund or exchange.I feel cheated out of my £199 and asked them for the number for head office which I rang when I got home the lady on the phone said that she had contacted the owner of the company and that he would get back to me but hey ho still waiting for him to contact me, at the end of the day I have spent £470 in total for shoes and soles which in fairness I can not afford but thought if it was good for my feet really not happy about this situation

Paid $ 300 for insoles may has well flushed it down the toilet . go see a doctor and spend less

The staff at Foot Solutions have been nothing but amazing. They have gone above and beyond to make sure my orthotics were correct, even resizing me and ordering a new set to ensure my comfort. They are always willing to help and explain how the process works. Lauretta, the owner, is even willing to work after regular store hours to ensure I'm taken care of. Barbara and Maureen, who are sales staff, have never hesitated to assist me every time I've come in, even though it may not lead to a sale for them. They will work to solve any issues that you may experience. They are great people. -Jason, current satisfied customer.

I paid $147 for a pair of sneakers at foot solutions that would keep my ankles straight while I walk/stand. I have serious pronation problems that were causing severe back pain. I bought these, but they don't protect the tops of my feet from getting wet, even just a drop! They are also slippery...they are not non-slip...the manufacturer was useless to help, stating they won't work if you walk in grease....I work in a donut shop...I don't work around grease...I slipped at work, which was why I called the store to complain. Anyway, the store won't help me because the company won't take responsibility...I would expect better customer service from a company, but this is the new America...nobody takes responsibility for their actions/faults. These might be some great shoes for some people, but they don't do as much for me as I'd hoped. I don't expect miracles. After all, I'm on my feet 8 hours or more some days...but I did expect to be able to wear my shoes at work without slipping and sliding everywhere when the floor is mopped...I have worn better cheap shoes that didn't do this...I would expect better performance from something I paid that much for. I'm furious, and hope to let others know that these people have lousy customer service skills when it comes to actually parting with a few bucks to reimburse someone after they are injured by their products when they don't perform to the standards they claim.